Frequently Asked Questions
Everything you need to know about shopping with NAGO, from shipping to our sustainable materials.
What is NAGO's commitment to sustainability?
At NAGO, we prioritize the planet by using organic textiles, recycled fibers, and ethical manufacturing processes. We believe in transparency and ensuring every garment has a minimal environmental footprint.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $150. For orders below this amount, a flat rate is calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your refund process.
How do I find the right size?
Every product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.